Alberta Energy adopts 3CLogic Voice AI for ServiceNow ITSM

3CLogic, a leading AI-powered contact center platform built exclusively for ServiceNow®, announced that the Alberta Energy Regulator (AER) has adopted its ServiceNow-centric solution. This collaboration marks a major milestone for AER as it strengthens its existing investment in ServiceNow IT Service Management (ITSM) by integrating advanced voice AI and contact center capabilities. The goal is to optimize employee experiences, streamline workflows, and improve overall operational efficiency.

As the primary authority in Alberta, Canada, AER oversees the development, administration, and protection of environmental energy resources while ensuring public safety. To meet its growing operational needs, AER searched for a comprehensive solution that could drive automation, enhance voice workflows, boost agent productivity, generate deeper insights, and lower operating costs.

“This partnership with 3CLogic is a significant step for us,” said Anna Alron, Service Delivery Manager at Alberta Energy Regulator. “By integrating advanced Voice AI together with our ServiceNow platform, we are not only improving our operational efficiency but also enhancing the experience for both our agents and the customers we serve.”

Elevating Employee and Customer Experiences

AER’s adoption of 3CLogic aligns with the rising trend of voice-first customer and employee interactions. According to a recent Zendesk report, 90% of organizations believe Voice AI is shaping the future of customer engagement. This growing demand is driving CIOs, CTOs, and service desk leaders to modernize operations with intelligent voice solutions that integrate seamlessly with their ServiceNow environments.

3CLogic’s platform delivers multiple advantages to AER, including:

• Unified Agent Experience: Agents can manage voice and SMS interactions within a single ServiceNow workspace, ensuring faster, more consistent support.

• Intelligent Voice Workflows: Routine inquiries are automated while complex issues are routed to the most qualified live agents, improving both speed and accuracy.

• Streamlined Insights: With integrated analytics, leaders gain a consolidated view of customer interactions and agent performance, enabling continuous process improvements.

Driving Operational Excellence

“We are thrilled to welcome AER to the 3CLogic family,” said Bob Doherty, VP of Sales. “This partnership underscores the market shift towards voice-first interactions and demonstrates how organizations can leverage advanced technologies to streamline operations and improve service delivery. We look forward to supporting AER in their journey towards operational excellence.”

As a certified ServiceNow Technology and Advanced Platform Build partner, 3CLogic offers a range of solutions that enhance IT Service Management, CRM and Industry Workflows, and HR Service Delivery. The company also plans to showcase its latest Voice AI and contact center innovations at global events in Dallas, London, Chicago, New York, Munich, and Amsterdam.

With this collaboration, AER is positioning itself at the forefront of digital transformation—strengthening employee engagement, modernizing customer interactions, and achieving long-term efficiency gains through AI-powered voice technology.