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Customer Experience

Equipment rental leader LOXAM boosts customer partnerships with advanced networking and security solutions powered by GTT.

AI & Automation in Contact Centers

Zeta’s new GEO Solution boosts brand visibility, accuracy, and edge in AI-generated answers—part of the powerful Zeta Mar...

AI & Automation in Contact Centers

PolyAI adds three new AI agent roles, enhancing its customer-facing agents to build a powerful, automated workforce for moder...

AI & Automation in Contact Centers

Jesta I.S. partners with IVADO Labs to launch an AI-driven retail platform, merging 55 years of expertise with cutting-edge M...

Agent Assist Tools

AudioCodes launches AI Agents for Live Hub Voice CPaaS, enabling enterprises to deploy LLM-powered voice bots for scalable, 2...

AI & Automation in Contact Centers

Five9 debuts Fusion for ServiceNow, an AI-powered solution unifying voice and digital channels to boost efficiency, insights,...

Cloud Contact Center Solutions

CallTower unveils Ascend Teams Contact Center, a Microsoft Teams-integrated CCaaS solution designed to enhance engagement, in...

Voice & Telephony Innovations

NLX introduces Voice+, enabling voice-driven navigation and tasks across apps and websites, redefining convenience in convers...

AI & Automation in Contact Centers

MomentScience launches NexosChat, a conversational AI platform that simplifies post-transaction ads, driving engagement, conv...

Workforce Management (WFM)

8x8 launches the CX Champions Fantasy Team, honoring customer experience heroes with monthly recognition, exclusive rewards, ...