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Cloud Contact Center Solutions

Aureon introduces Ascend for Teams, a UCaaS and CCaaS platform powered by Intermedia, to unify business communications, boost...

AI & Automation in Contact Centers

Conduent integrates GenAI to enhance fraud prevention, benefit disbursements, and citizen services across U.S. government pro...

Security & Compliance

TNS introduces Enterprise Voice Security to protect enterprises from vishing, AI voice cloning, and IVR fraud, ensuring 360-d...

AI & Automation in Contact Centers

AI-powered contact center leader launches new enterprise-grade features to build and manage solutions at scale, enhancing eff...

Customer Experience

This first-of-its-kind collaboration empowers brands to create personalized customer experiences using data, AI, and modern i...

Customer Experience

ReBound Returns is now a Premier Partner of Shopify, delivering seamless, enterprise-grade returns solutions to help merchant...

Workforce Management (WFM)

A comprehensive solution suite that stays ahead of change and empowers agents with AI-driven knowledge to enhance performance...

AI & Automation in Contact Centers

The new platform helps brands improve their recommendations inside large language models (LLMs), ushering in a new era of gen...

AI & Automation in Contact Centers

Spara unifies voice, chat, and email in one AI platform to instantly engage and qualify buyers, streamlining sales and boosti...

AI & Automation in Contact Centers

Albertsons teams up with Google Cloud to enhance grocery shopping through a new AI-powered assistant, offering smarter, more ...