Monday, September 29, 2025
ReBound Returns, a global leader in returns management solutions, has officially been recognized as a Premier Partner of Shopify, the all-in-one commerce platform that powers millions of businesses worldwide. This milestone partnership delivers a seamless, enterprise-grade returns experience to Shopify merchants, enabling brands to optimize operations, lower costs, boost customer satisfaction, and strengthen retention at scale.
Through this expanded collaboration, Shopify merchants now gain immediate access to ReBound’s fully managed, end-to-end returns system. The solution is designed to simplify the entire post-purchase journey from return initiation and local carrier shipping to processing at ReBound’s dedicated return centers and the item’s final destination. By providing a smoother customer experience, ReBound users have achieved on average 30% higher customer retention rates.
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As a Premier Partner, ReBound delivers a unified returns solution for both e-commerce and retail transactions, fully integrated across customer touchpoints. Merchants can tap into a robust logistics network that spans 300+ global carriers and 40+ regional return hubs, ensuring faster refunds, transparent tracking, and more sustainable return processes worldwide.
The business impact for Shopify merchants adopting ReBound has been significant. Companies have reported a 25% boost in Net Promoter Score (NPS), a 50% higher checkout conversion through Shop Pay, and a 40% reduction in customer service requests thanks to streamlined returns management.
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Andrew Hill, New Business Director at ReBound Returns, emphasized the importance of this collaboration: “At ReBound, we’re committed to transforming returns management into a strategic advantage. By expanding our collaboration with Shopify as a Premier Partner, we’re deepening our ability to deliver smarter, more scalable, and more sustainable returns solutions for the world’s leading brands. This partnership strengthens our mission to enhance customer satisfaction and streamline operations by providing a superior returns experience across every channel.”
ReBound’s technology-driven platform currently supports leading global brands across fashion, lifestyle, and consumer electronics, many of which are powered by Shopify. The system is built specifically for enterprise retailers, combining advanced returns technology with logistics capabilities such as refund automation, exchanges, end-to-end tracking, fraud protection, and real-time analytics.
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With this Premier Partner recognition, ReBound and Shopify are setting a new benchmark for post-purchase excellence. Together, they are enabling businesses to transform returns from a cost-heavy operational challenge into a customer loyalty and growth driver, making returns as effortless and brand-enhancing as the shopping experience itself.
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