Tuesday, March 10, 2026
×

Download the contact center technology Insights Media Kit

Access audience insights, traffic stats, and partnership opportunities in one comprehensive media kit

Tag: Customer Service

Riskified Expands AI Agent Intelligence to Secure AI Shopping Assistants
Riskified Expands AI Agent Intelligence to Secure AI Shopping Assistants

Riskified expands its AI Agent Intelligence platform to protect AI-powered shopping assistants, helping merchants prevent fra...

Deepdub and Wonderful Join Forces to Power Multilingual Enterprise AI Voice Agents
Deepdub and Wonderful Join Forces to Power Multilingual Enterprise AI Voice Agents

Deepdub partners with Wonderful to integrate eTTS™ technology, enabling multilingual AI agents with natural, emotionally ex...

Level AI Expands Virtual Agent Platform to Deliver Human-Quality CX
Level AI Expands Virtual Agent Platform to Deliver Human-Quality CX

Level AI expands its AI Virtual Agent with a full-stack agentic CX platform, delivering human-quality automation, faster depl...

Klaviyo and Google Partner to Deliver Autonomous AI Customer Experiences
Klaviyo and Google Partner to Deliver Autonomous AI Customer Experiences

Klaviyo and Google announce a strategic partnership to deliver AI-driven autonomous customer experiences across search, ads, ...

Typewise Launches AI Supervisor Engine for Enterprise CX
Typewise Launches AI Supervisor Engine for Enterprise CX

Typewise introduces its AI Supervisor Engine, enabling multi-agent orchestration to scale enterprise AI customer service into...

Cisco and ServiceNow Expand Partnership with Integrated Contact Center
Cisco and ServiceNow Expand Partnership with Integrated Contact Center

Cisco rolls out Webex Contact Center for ServiceNow, unifying voice, digital channels, data, and AI to help agents resolve cu...

LeadDesk Acquires Fluentic to Boost Multilingual CX
LeadDesk Acquires Fluentic to Boost Multilingual CX

LeadDesk strengthens its AI-driven CCaaS platform by acquiring Fluentic, expanding multilingual customer service capabilities...

CelcomDigi Boosts CX and Efficiency with Comviva Platform
CelcomDigi Boosts CX and Efficiency with Comviva Platform

CelcomDigi enhances efficiency and customer experience by deploying Comviva’s BlueMarble-powered Digital Distribution Manag...

DeepL Launches Voice API for Real-Time Multilingual Support
DeepL Launches Voice API for Real-Time Multilingual Support

DeepL launches its Voice API, enabling real-time voice transcription and translation for contact centers and global businesse...

MuleSoft Tackles AI Agent Sprawl in the Agentic Enterprise

January 27, 2026
MuleSoft Tackles AI Agent Sprawl in the Agentic Enterprise

MuleSoft Agent Fabric helps enterprises gain visibility and control over AI agents across multicloud environments, addressing...