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Agent Assist Tools
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LivePerson launches Sync with Coral Active to integrate CRM systems into agent workspaces, enabling real-time workflows and u...
Zendesk plans to acquire Forethought to enhance its AI Resolution Platform with self-improving AI agents, accelerating automa...
Zendesk earns Strong Performer recognition in The Forrester Wave™ 2026, highlighting its AI-first strategy and Resolution P...
Kustomer launches a standalone enterprise AI platform that integrates with existing helpdesks like Zendesk, delivering automa...
Spearfish launches its AI-powered contextual intelligence platform to help contact centers analyze conversations, scale agent...
Assembled introduces AI Experience Scores, a new metric designed to measure the quality of AI-driven customer support interac...
Mitel introduces Mitel WX, an AI-powered voice-first communication platform that connects frontline, mobile, and office worke...
Aurora Mobile’s EngageLab launches Omni Connect Skill for OpenClaw, enabling AI agents to communicate globally via email, S...
Riskified expands its AI Agent Intelligence platform to protect AI-powered shopping assistants, helping merchants prevent fra...
Deepdub partners with Wonderful to integrate eTTS™ technology, enabling multilingual AI agents with natural, emotionally ex...
