Saturday, March 14, 2026
RingCentral has introduced AIR Pro™ (AI Representative), a next-generation voice-first and omnichannel AI agent platform designed to transform how organizations handle customer engagement. With this launch, the company aims to help businesses automate interactions, reduce manual workloads, and streamline operations while improving the overall customer experience.
Most notably, AIR Pro includes AIR Pro Studio, a no-code environment that allows users to design, build, and deploy AI-powered voice and digital agents within minutes. Instead of writing complex code, teams simply describe the tasks or goals they want the AI agent to accomplish. As a result, the system interprets the intent and automatically creates functional workflows, making the platform accessible even to non-technical users.
Furthermore, AIR Pro integrates directly into RingCentral’s existing business communications and contact center ecosystem. Because of this deep integration, organizations can deploy AI automation without disrupting their current systems. The platform can recognize customer intent, verify user identity, and complete multi-step processes autonomously during a conversation.
Another major advantage of AIR Pro lies in its multilingual capabilities. Customers often switch languages during interactions, which traditionally causes friction or interruptions. However, AIR Pro automatically detects and switches languages in real time, allowing conversations to continue seamlessly. Additionally, the platform can resolve inquiries, open service cases, and initiate follow-up actions within a single interaction, ultimately accelerating resolution times and improving customer satisfaction.
Importantly, AIR Pro expands on RingCentral’s broader agentic voice AI ecosystem, which already includes AIR™ (AI Receptionist), AVA™ (AI Virtual Assistant), and ACE™ (AI Conversation Expert). Together, these tools help organizations capture insights from every conversation while automating key actions.
“AIR Pro represents the next evolution, enabling humans and AI agents to work in collaboration and drive meaningful customer outcomes at scale – all on our trusted agentic voice AI platform,” said Kira Makagon, President & COO at RingCentral. “AIR Pro together with AVA and ACE create a self-learning flywheel that transforms the entire conversation journey and elevates every customer interaction.”
Early users have also highlighted the platform’s simplicity and scalability.
“One of the things that stood out with AIR Pro is that it’s very intuitive when you go into the platform on how you need to set it up and how you need to configure it. It actually will help you configure itself, which takes the learning curve out of it,” said Brian Tucker, Chief Digital Officer at Televero Behavioral Health. “The jawdropping thing to me was seeing a product where we could turn multiple agents on in a day and put them to work for us and be able to scale our workforce up.”
To support enterprise deployment, AIR Pro offers several key capabilities. These include conversational problem-solving, omnichannel AI engagement, real-time reasoning, multilingual auto-switching, and integrations with more than 100 enterprise systems and APIs. Moreover, built-in analytics tools provide insights into performance and ROI, while governance features ensure compliance, security, and transparency.
Industry experts also recognize the broader significance of this launch.
“The next wave of AI in communications will be defined by platforms that can combine intelligent automation with enterprise-grade reliability,” said Zeus Kerravala, Founder & Principal Analyst at ZK Research. “RingCentral’s experience operating complex, high-volume voice environments provides a strong foundation for agentic AI. With AIR Pro, they are extending that strength into real-time action — enabling organizations to authenticate, resolve, and complete customer requests during the interaction, driving measurable business performance rather than just conversational efficiency.”
Ultimately, AIR Pro reflects the growing demand for AI-driven automation in customer engagement. By combining intelligent agents, real-time execution, and easy deployment, RingCentral aims to redefine how organizations manage conversations and deliver service at scale.
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