Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
TD SYNNEX unveils PartnerFirst with new commerce tools for North American partners—marking a key step in its digital strate...
8x8’s secure video integrated with Modica’s OMNI platform enables real-time, high-quality engagement via SMS, WhatsApp, a...
Hawk by Azerion and Adsquare expand their strategic partnership into key markets, including the US, LATAM, Middle East, and n...
Jesta I.S. partners with IVADO Labs to launch an AI-driven retail platform, merging 55 years of expertise with cutting-edge M...
The Midtown Group appoints Bryan Gross as President of Contact Center Services, leveraging his 40 years of leadership to driv...
Sendbird Voice AI offers lightning-fast responses, high accuracy, and smooth integration across SMS, email, and chat for a se...
CRM has evolved from a static database into the real-time intelligence engine of modern contact centers. In 2025, it powers o...
Ever Felt Like a Brand Just "Gets" You? Picture this: calling customer care on live chat, email follow-ups, and fixing the...
