Thursday, November 20, 2025
Premier CX, a UK-based leader in customer experience (CX) innovation, has partnered with CommBox, a global pioneer in AI-powered engagement, to unveil JourneyHub™—a groundbreaking solution designed to transform the recruitment journey with smarter, seamless candidate communication.
By combining CommBox’s unified AI platform with Premier CX’s deep expertise in designing personalized candidate journeys, JourneyHub™ empowers recruiters to interact effortlessly with applicants through omnichannel communication. The service integrates flawlessly with top Applicant Tracking Systems (ATS) such as Greenhouse, SAP SuccessFactors, and WorkDay, ensuring recruiters can engage candidates on WhatsApp, SMS, voice, email, and other digital touchpoints—all from a single, intuitive interface.
According to the companies, the platform is built to automate updates, deliver personalized experiences, and maintain real-time engagement throughout the entire hiring process.
“JourneyHub™ is about making recruitment communication smarter, faster, and more human,” said Anthony Buxton, CEO of Premier CX. “By combining our deep understanding of customer experience with CommBox’s unified, advanced AI and CX capabilities, we’re helping hiring teams reduce friction, fill vacancies faster and deliver an exceptional candidate experience.”
Dvir Hoffman, CEO of CommBox, added: “We’re thrilled to partner with Premier CX to bring JourneyHub™ to market. This collaboration sets a new standard for recruitment communication - blending automation with personalization to deliver instant communication expected in our AI-era where candidates can ask any question and get instant, current answers on their preferred channel, 24/7.”
1. AI-Powered Automation:
JourneyHub™ leverages intelligent workflows and AI agents to eliminate repetitive manual tasks, helping hiring teams focus on building stronger candidate relationships while speeding up the recruitment cycle.
2. Omnichannel Communication:
Recruiters can manage WhatsApp, email, SMS, and voice interactions through a single platform—enhancing accessibility and ensuring consistent brand messaging across every channel.
3. Personalized Candidate Journeys:
Each communication can be customized to match a company’s tone and values, delivering a consistent and human-centered CX that boosts engagement and trust.
4. Seamless ATS Integration:
JourneyHub™ connects effortlessly with leading ATS platforms, including Greenhouse, SAP SuccessFactors, and WorkDay, to ensure smooth data synchronization and simplified hiring operations.
This collaboration between Premier CX and CommBox represents a major step forward in modern recruitment technology. With the rise of AI automation and AI agents, hiring teams can now provide faster responses and hyper-personalized communication, mirroring the expectations of today’s digital-savvy workforce.
The introduction of JourneyHub™ also highlights how CX innovation is shaping HR and recruitment. By merging AI-driven insights with human empathy, companies can not only streamline hiring but also enhance brand perception and retention.
As automation continues to redefine how businesses interact with customers and candidates alike, JourneyHub™ is poised to become a model for future-ready recruitment and customer experience transformation.
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