Thursday, January 15, 2026
Aspect, a provider of workforce management and workforce engagement solutions, has announced a new partnership with Cinareo, a cloud-based capacity planning and business insights platform. Through this collaboration, both companies aim to help contact centers move more efficiently from long-term planning to real-time operational execution, while maintaining financial and service-level alignment.
Today, many organizations struggle to connect customer experience goals, staffing budgets, and recruitment plans with the realities of daily workforce operations. Although workforce management platforms can forecast demand and generate schedules, many teams still rely on spreadsheets and disconnected assumptions when running “what-if” scenarios or evaluating service-versus-cost tradeoffs. As a result, strategic staffing decisions often lack consistency and real-time validation. The new partnership directly addresses this gap by linking scenario-driven capacity planning with live scheduling and intraday workforce management.
By combining their technologies, Aspect and Cinareo create a continuous workflow that starts with structured planning and carries through to execution. Cinareo supports guided, scenario-based capacity modeling across weekly and monthly timeframes, with planning horizons extending up to 52 weeks and longer-term views reaching as far as three years. These plans align staffing needs with financial budgets, hiring timelines, and performance targets, giving leadership teams clearer visibility into future requirements.
Once organizations approve their capacity plans, Aspect’s workforce management platform converts those requirements into actionable schedules. Additionally, Aspect enables teams to manage intraday adjustments as call volumes and service conditions change. Because both systems share assumptions and planning data, operations and finance leaders can compare plan-versus-actual results in near real time and make informed decisions more quickly.
“Contact center leaders need a defensible plan they can trust, and the ability to operationalize that plan as conditions change,” said Anna DeGraftenreed, VP Partner Ecosystem. “By partnering with Cinareo, we’re linking scenario-driven capacity planning and financial alignment with Aspect’s real-time scheduling and intraday management, so teams can make better decisions earlier and deliver more consistent outcomes.”
From Cinareo’s perspective, the partnership strengthens the company’s mission to replace spreadsheet-based planning with structured, data-driven decision support. Instead of manually building models and recalculating assumptions, organizations can evaluate multiple staffing strategies in minutes while clearly understanding cost and service implications.
“Cinareo was built to eliminate the limitations and risks of spreadsheet-based planning by providing structured, scenario-based capacity planning across staffing, financials, and recruitment,” said Karen Elliott, CEO. “Together with Aspect, we’re delivering a unified workflow from planning to execution so organizations can plan with confidence, staff accurately, and adapt easily as demand changes.”
For contact center leaders, the combined solution delivers several operational benefits. Teams can model multi-channel and multi-skill environments while rapidly comparing different service-level scenarios to identify the best cost-performance balance. After selecting a strategy, they can move directly into scheduling and intraday execution without re-entering data or rebuilding plans. Furthermore, built-in variance tracking and financial views allow organizations to validate outcomes, demonstrate ROI, and adjust faster when demand patterns shift.
Overall, the Aspect and Cinareo partnership reflects the growing demand for integrated workforce planning and execution tools. By connecting long-term capacity strategies with real-time operational control, the companies aim to help contact centers respond more effectively to changing customer expectations while keeping budgets and staffing aligned.
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