Thursday, January 15, 2026
FirstComm has officially introduced AscendOne, a next-generation unified communications platform that combines voice, messaging, video meetings, contact center capabilities, and AI-powered productivity tools into a single, fully integrated solution. With this launch, the company aims to simplify business communications while helping organizations improve collaboration, customer engagement, and operational resilience.
AscendOne is designed to replace fragmented communication systems and legacy phone infrastructure with one centralized platform. As a result, businesses can manage internal and external interactions through a single interface while maintaining flexibility to scale as teams grow or shift to hybrid and remote work models. By consolidating UC, CC, and AI into one ecosystem, FirstComm enables organizations to streamline operations and improve consistency across communication channels.
To deliver this solution, FirstComm partnered with Intermedia Intelligent Communications, a global provider of AI-powered cloud communications and customer engagement technologies. Through this strategic collaboration, Intermedia supplies the cloud infrastructure and AI capabilities that allow partners like FirstComm to build, customize, and deliver branded unified communication platforms. This partnership strengthens FirstComm’s ability to deliver enterprise-grade performance while maintaining a strong focus on customer experience and long-term value.
Built for simplicity and scalability, AscendOne provides a consistent experience across voice, messaging, meetings, and contact center workflows. Users can move seamlessly between desktop and mobile devices while staying connected through HD video meetings, enterprise-grade calling features, and omni-channel contact center tools that support voice, SMS, chat, and email. At the same time, company-wide texting, AI-powered messaging, and integrated file sharing support collaboration across departments.
AscendOne also embeds AI directly into daily workflows. Features such as meeting summaries, voicemail transcription, interaction recaps, sentiment analysis, and real-time coaching for contact center agents help reduce manual tasks and improve service quality. Because these AI tools come without additional licensing or per-minute fees, organizations can adopt automation without unexpected cost increases.
“With AscendOne, we're delivering on our promise to bring customers a reliable, scalable platform that makes communication effortless,” said Paul Van Hyfte, CEO. “Business continuity, support, and simplicity are at the core of what we do, and AscendOne takes that even further with single-click management and practical AI tools that empower every employee to get more done, serve customers faster, and work with greater confidence.”
Reliability also plays a central role in the offering. AscendOne is backed by FirstComm’s 99.999% uptime and U.S.-based 24/7/365 support, ensuring continuous service during critical business operations. Moreover, IT teams benefit from a single management portal that covers unified communications, contact center features, Microsoft Teams integration, analytics, and compliance. This unified administration reduces complexity and speeds up troubleshooting.
For organizations already using Microsoft Teams, AscendOne adds full enterprise calling and contact center functionality without requiring separate Teams Phone licenses. This allows businesses to keep familiar collaboration workflows while extending advanced voice and customer engagement features.
Overall, AscendOne reflects FirstComm’s strategy to bring together communications, customer experience, and AI into one platform that supports modern business needs. By eliminating fragmented systems and unpredictable pricing, the company aims to help organizations communicate more efficiently while preparing for future growth.
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