Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
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Self-Service Technologies
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Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
QAD | Redzone partners with TCS to help mid-market manufacturers modernize operations, scale AI adoption, and drive measurabl...
Aspect and Cinareo partner to connect scenario-based capacity planning with real-time workforce scheduling and intraday execu...
WPP launches Agent Hub on WPP Open, giving clients access to advanced agentic AI marketing expertise powered by decades of pr...
Xebia partners with Georgia Tech to expand AI training, workforce development, and research, creating enterprise-ready progra...
Commercial Bank of Dubai has opened a new Customer Contact Centre in Ras Al Khaimah, enhancing service accessibility and supp...
Bendigo Bank extends its long-time Google Cloud partnership with a multi-year deal to accelerate digital transformation, enha...
Collaboration uses generative and agentic AI to enhance learning and equip workforces with future-ready skills for effective ...
AIA Singapore partners with Singapore Airlines Academy to launch a talent development program boosting customer experience an...
AI-powered patient interaction automation could help healthcare providers save up to $1.1 million each year while improving e...
Prodoscore and Ringover partner to bring smarter insights and communication tools to staffing firms, helping boost productivi...