Thursday, August 07, 2025

Ringover and Prodoscore Partner to Boost Staffing Insights

Workforce Management (WFM) / August 07, 2025

Prodoscore, a recognized leader in employee productivity intelligence, has announced a strategic partnership with Ringover, a top-tier provider of cloud-based communication and enablement solutions tailored for staffing teams. This alliance reflects a shared commitment to transforming how staffing firms operate, engage talent, and deliver results in today’s competitive landscape.

Through this powerful integration, staffing firms now gain enhanced visibility into how their teams interact with the Ringover platform. By combining Prodoscore’s analytics capabilities with Ringover’s feature-rich communication tools, recruiters can now measure engagement, assess team effectiveness, and uncover performance insights with ease.

Contact Center Technology Insights: Genesys Raises $1.5 Billion from Salesforce and ServiceNow to Advance Unified CX

This unified solution brings a range of benefits to staffing organizations, including the ability to:

  • Monitor Ringover app usage in real time

  • Understand communication trends across teams

  • Identify opportunities to optimize workflows and tech adoption

  • Measure responsiveness and performance of recruiters

  • Access critical conversation data for coaching and compliance

  • Detect skill gaps for targeted training and development

  • Visualize how communication habits influence overall productivity

  • Increase employee engagement through transparency

  • Enable truly data-driven decision-making

Contact Center Technology Insights: AWS Introduces Simplified Amazon Connect Solution for Small Businesses 

“We’re thrilled to team up with Ringover to deliver a new level of workforce intelligence to the staffing industry,” said Sam Naficy, CEO of Prodoscore.“This collaboration allows staffing leaders to go beyond intuition and start making smarter, data-informed decisions that enhance productivity and business outcomes.” 

On the other side, Renaud Charvet, CEO of Ringover Inc., emphasized the value this integration brings to Prodoscore users:

“By introducing Ringover’s intelligent communication features voice, SMS, WhatsApp, AI-driven transcriptions, call coaching, and in-depth call summaries we’re enabling staffing firms to elevate the candidate and client experience. The seamless integration with Prodoscore unlocks greater visibility and strategic advantage for recruiters.”

Contact Center Technology Insights: Salesforce to Acquire Bluebirds, Advancing Its Enterprise 'Agentification 

This partnership represents a major step forward for the staffing industry, which increasingly relies on AI-driven insights and communication platforms to remain agile and competitive. With this joint solution, staffing teams can now align communication data with productivity metrics to optimize performance at every level.

The Prodoscore–Ringover integration is now live and available to all existing Ringover clients starting today.

To join our expert panel discussions, reach out to sudipto@intentamplify.com

Share:

Nextiva a Strong Performer in 2025 Gartner Voice of Customer

Nextiva named a Strong Performer in 2025 Gartner® Voice of the Customer for CCaaS, reflecting top marks from real users on deployment, support, and experience.

Kustomer Raises $30 Million to Drive AI-Native Customer Experience

New funding led by Norwest will boost Kustomer’s AI-native platform innovation and accelerate growth in customer experience solutions.