Agent Assist Tools
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AI & Automation in Contact Centers
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Contact Center as a Service (CCaaS)
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Voice & Telephony Innovations
Workforce Management (WFM)
Aspect and Cinareo partner to connect scenario-based capacity planning with real-time workforce scheduling and intraday execu...
Mercans launches the world’s first AI-powered globally intelligent workforce and leave management engine, delivering payrol...
Assembled introduces a new ServiceNow integration that brings AI-powered forecasting, intelligent scheduling, and real-time w...
UKG partners with Aston Martin Aramco F1 Team as official HR, pay, and workforce management provider, supporting the team wit...
ADP integrates the top-rated workforce management solution into its HCM platforms, giving global organizations a unified view...
Get real-time schedule adherence and complete workforce visibility with one seamless integration—no need to choose between ...
A comprehensive solution suite that stays ahead of change and empowers agents with AI-driven knowledge to enhance performance...
TCN enhances its Workforce Management suite with advanced AI to boost contact center efficiency, agent performance, and custo...
