Authenticom Group of Companies has officially acquired the majority of assets from iSKY’s Automotive Experience Division at ibex, including the industry-renowned RefleCX™ platform. This acquisition marks a major step forward in Authenticom’s mission to enhance its end-to-end data and customer experience (CX) capabilities across the automotive landscape.
For years, iSKY has worked closely with some of the world’s top automotive brands, delivering smart, effective CX solutions that make a real difference. The RefleCX platform enables OEMs and dealer networks to capture and analyze real-time customer sentiment across multiple channels, translating insights into tangible improvements that strengthen loyalty and performance.
With this strategic move, Authenticom Group is stepping deeper into advanced customer experience management, becoming the first full-stack CX and connectivity platform built specifically for the global automotive industry. By integrating iSKY’s feedback technology with Authenticom’s proven data management and connectivity systems, the company now delivers a unified solution that links data with actionable insights.
This newly combined ecosystem—termed as Authenticom’s data experience management framework—empowers automotive OEMs and dealers to gain a deeper understanding of their customers, respond faster, and enhance every touchpoint. The platform transforms raw data into meaningful experiences, setting a new benchmark for customer engagement and innovation in the automotive industry.
“The acquisition of iSKY's Automotive Experience Division from ibex, including the RefleCX platform, is a defining moment for Authenticom Group. By bringing together data, connectivity, and customer experience management under one umbrella, we are creating the industry's first full-stack CX and connectivity platform. This move isn't just about expanding our portfolio, it's about reshaping the future of how global automotive brands engage with their customers. We're building a platform that transforms raw data into real-time action, creating experiences that are more connected, more predictive, and more human. This is how we will redefine the industry,” said Jason Tryfon, Global CEO of Authenticom Group of Companies.
“This transaction reflects ibex's ongoing strategy to focus our resources on the next generation of AI-driven customer experience solutions,” said Bob Dechant, CEO of ibex. “We're proud of the innovation iSKY has brought to market, and we're confident that under Authenticom's leadership, RefleCX will continue to thrive and evolve. This move allows ibex to accelerate investment in technologies that are transforming how the world's top brands connect with customers.”
With this acquisition, Authenticom Group is set to redefine how automotive brands manage data and customer experiences—ushering in a new era of connected, data-driven engagement powered by intelligence and innovation.
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