Saturday, October 18, 2025
Neysa has announced a strategic alliance with GreyLabs AI, a GenAI-powered speech analytics company focused on the banking, financial services, and insurance (BFSI) sector. This partnership is set to revolutionize voice analytics across the financial landscape by enabling institutions to analyze 100% of customer voice interactions transforming engagement, compliance, and operational efficiency at scale.
Through this collaboration, Neysa combines its secure, high-performance AI cloud infrastructure, hosted entirely within India, with GreyLabs AI’s advanced voice intelligence platform. The integration ensures enterprise-grade compliance, accurate sentiment analysis, and actionable insights, while adhering strictly to local regulatory frameworks.
This partnership directly addresses one of the BFSI sector’s biggest challenges: while over 90% of customer interactions in India remain voice-based, manual call audits typically review less than one percent of total conversations. As a result, valuable insights and compliance risks often go unnoticed. The Neysa–GreyLabs alliance changes that by bringing real-time analytics and automation into voice-based customer interactions.
The partnership empowers banks, insurers, and financial institutions to monitor every conversation for compliance and performance metrics, extract intelligence to improve sales conversion and customer retention, and scale seamlessly during high-demand periods all while ensuring robust data privacy.
GreyLabs AI’s platform offers more than just transcription. It includes predictive conversion analytics, AI-generated sales scripts, and real-time agent guidance, allowing BFSI organizations to evolve from reactive management to proactive, insight-driven engagement.
“Voice has been BFSI’s most powerful but most underused channel. This partnership changes that. Together with GreyLabs AI, we’re giving financial institutions the ability to transform every conversation into measurable business value, securely, at scale, and with insights that were invisible before,” said Mr. Sharad Sanghi, Co-founder & CEO of Neysa.
Commenting on the alliance, Aman Goel, Co-founder & CEO of GreyLabs AI, stated, “The industry doesn’t just need to record conversations, it needs intelligent systems that listen, learn, and act. With Neysa’s AI-native infrastructure, BFSI enterprises can now scale our Voice AI faster, deploy it securely, and unlock the kind of operational impact that moves the needle.”
Industry leaders have lauded this partnership for turning voice channels into strategic assets that generate measurable outcomes. The joint solution integrates seamlessly with existing contact center and CRM systems, operating fully within Indian data boundaries to comply with RBI, SEBI, and IRDA regulations.
By embedding domain-specific AI models into NeysaVelocis, financial institutions can now access a modular, scalable, and secure voice analytics solution tailored to their needs. Neysa remains committed to building an open AI ecosystem through collaborations with innovative technology partners, accelerating AI adoption and real-world business impact across BFSI, startups, and enterprises alike.
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