Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced that Bit Rambusch has joined Sprinklr as Head of Global Services and Support, reporting to Sprinklr President and CEO, Rory Read.
"I’m excited to join Sprinklr at this pivotal moment to help our teams drive extraordinary end-to-end experiences for our customers, setting a new standard for customer service excellence in our industry"
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“We are thrilled to welcome Bit to the Sprinklr team. With his proven track record of building and scaling world-class customer service organizations and deep technical expertise, Bit brings the operational rigor and strategic vision we believe is critical as we continue our transformation journey,” said Sprinklr President and CEO, Rory Read. “Our services and support organizations are a vital element of our strategy to reenergize and grow Sprinklr’s core social and marketing products while we harden and expand Sprinklr Service. With Bit leading these organizations, we believe we can build a lasting culture of customer-centricity and help our customers realize the full potential of our AI-powered platform.”
Rambusch joins Sprinklr from Philips Healthcare, where, as Senior Vice President, Services and Solution Delivery, North America, he led the 3000+ employee organization responsible for all facets of customer relations and retention during the customer lifecycle. Before that, Rambusch spent more than 20 years in a variety of services, support, product and quality management leadership roles at Dell.
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“As a customer service and support leader, Sprinklr’s vision is close to my heart, and I believe this innovative, AI-native platform has the power to help enterprises connect with their audiences in bold, differentiated ways,” said Rambusch. “I’m excited to join Sprinklr at this pivotal moment to help our teams drive extraordinary end-to-end experiences for our customers, setting a new standard for customer service excellence in our industry.”
Rambusch is a graduate of the United States Military Academy at West Point and is based in Austin, TX.
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Source – businesswire
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