New Copilot and Virtual Agent features with A2A and MCP support help enterprises speed AI adoption, boosting efficiency and e...

RingCentral acquires CommunityWFM to enhance its RingCX® platform with AI-driven workforce management, boosting efficiency a...

NiCE’s acquisition of Cognigy accelerates its AI roadmap and brings Cognigy’s top-tier conversational AI to over 25,000 c...

New integration gives sales and service teams a unified HubSpot workspace, enabling smarter workflows and better customer eng...

Collaboration speeds up AI-driven customer experience modernization without the need for any infrastructure overhaul or syste...

Hybrid AI and human solution boosts CX for brands like Loop Earplugs, cutting response time by 50% through this powerful part...

AIA Singapore partners with Singapore Airlines Academy to launch a talent development program boosting customer experience an...

Discover how the acquisition will broaden the reach and impact of customer journey analytics, enhancing insights and improvin...

CX leaders can boost agent retention and self-service while reducing costs with the new integrated CCaaS platform designed fo...

Alorica expands hiring and facilities to support major client growth across travel, retail, and tech industries, boosting its...