Wednesday, March 04, 2026
At Mobile World Congress (MWC) 2026, Amdocs, a global provider of software and services for communications and media companies, announced that Vodafone Germany has expanded its long-standing partnership with the company to support the next phase of its multi-year digital transformation program. This collaboration marks an important step in Vodafone Germany’s broader strategy to modernize operations, enhance customer experience, and gradually move toward autonomous business operations.
As telecommunications providers face growing demand for faster connectivity and personalized services, operators are increasingly investing in digital transformation. In line with this industry shift, Vodafone Germany has launched a large-scale technology initiative aimed at simplifying its IT architecture and creating a more flexible, scalable operating model.
Through this renewed partnership, Amdocs will continue to play a key role in supporting Vodafone Germany’s transformation roadmap. The program includes a phased migration process that will unfold over the next three years. During this period, Vodafone Germany will gradually transition its systems to a fully public cloud environment, allowing the company to improve operational agility and scalability.
Additionally, the transformation program will incorporate Generative AI (GenAI) technologies, which will help reduce deployment costs while improving system efficiency. By leveraging these advanced capabilities, Vodafone Germany aims to accelerate service innovation and streamline commercial processes.
Amdocs’ end-to-end autonomous operations platform will serve as a central component of the transformation effort. The platform will enable more intelligent decision-making across Vodafone Germany’s commercial lifecycle, allowing the company to optimize operations and respond more effectively to evolving customer needs.
With automation and AI-driven insights embedded into operational processes, Vodafone Germany can enhance service delivery, improve accuracy, and shorten response times for customer requests. Furthermore, these capabilities will help the company manage its operations more efficiently while maintaining a consistent and high-quality customer experience.
"This moment marks a pivotal milestone in our journey with Vodafone Germany as we move towards transformation completion," said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. "Through this partnership supporting multiple lines of business, we are enabling the modernization of Vodafone Germany's commercial operations, leveraging GenAI to embrace autonomous capabilities, and helping to deliver the levels of accuracy, speed, and experience today's customers expect."
Overall, the extended collaboration highlights the increasing role of AI, cloud computing, and automation in telecommunications transformation initiatives. By simplifying its IT infrastructure and adopting advanced technologies, Vodafone Germany aims to build a more resilient and scalable operating model that can support future innovation.
As the transformation program progresses over the coming years, Vodafone Germany expects to strengthen its operational capabilities while continuing to deliver enhanced digital services and improved customer experiences across its network.
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