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CallTower unveils Ascend Teams Contact Center, a Microsoft Teams-integrated CCaaS solution designed to enhance engagement, in...

Aureon introduces Ascend for Teams, a UCaaS and CCaaS platform powered by Intermedia, to unify business communications, boost...

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Explore advanced conversational AI features that improve customer satisfaction, driving efficiency, personalization, and seam...

Discover why cloud-based contact centers outperform traditional systems, boosting efficiency, scalability, and ROI for modern...

AWS’s new $4.4B cloud region in New Zealand will create 1,000+ full-time jobs in engineering, telecom, and facility mainten...

Discover data-driven design, real-world cases, empathy, weighting, calibration, and coaching insights for building QA scoreca...