Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
The AI agent automates outreach via voice and SMS for ACA Re-Enrollment & Medicaid Redetermination, boosting patient awarenes...
Australian sports-nutrition brand partners with Coveo and Shopify to boost product discovery, personalization, and conversion...
Hybrid AI and human solution boosts CX for brands like Loop Earplugs, cutting response time by 50% through this powerful part...
Collaboration uses generative and agentic AI to enhance learning and equip workforces with future-ready skills for effective ...
IQSTEL's AI tech, powered by IQ2Call.ai, is set to revolutionize call center services with cutting-edge innovation and intell...
Airmark enables real-time HCP engagement and instant, compliant AI-driven responses directly within pharma emails—boosting ...
AI agents have the potential to replace traditional keyword searches with natural, conversational, and more structured ways t...
LivePerson teams up with AWS to deliver an AI-powered platform that unifies voice and digital customer interactions for a sea...
Uniphore acquires Orby AI and plans to acquire Autonom8, gaining top AI talent from DeepMind and Google to boost its Business...
The platform has handled millions of calls and tens of millions in orders, scaling rapidly to serve restaurants nationwide wi...
