Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Sweepr's AI-powered platform launched with eir in July 2025, enhancing digital customer experience across services via the ei...
Following strong sports tech and content additions, this acquisition completes Minute Media’s 360° solution for rightshold...
Cerence AI’s mobile work agent integrates Microsoft 365 Copilot for hands-free, secure work in cars, reducing driver distra...
ProNexis, a leading home services platform, now offers seamless AI integration through its new partnership with Connex AI to ...
Waanee AI teams up with Digitide to deliver blended human-AI CX, empowering agents, scaling service, and preserving the value...
AI leaders partner to deliver smart, low-power voice interaction tech, bringing advanced conversational AI to next-gen automo...
Haut.AI and Neutrogena® refresh Skin360® with AI tech for real-time skin analysis and personalized product recommendations ...
Williams-Sonoma launches an AI culinary companion to assist with product discovery and provide expert tips on cooking, hostin...
Alida’s Q3 2025 release introduces advanced AI-powered reporting and analysis tools, enhancing insights and efficiency for ...
Phreesia’s new VoiceAI enhances their platform by cutting hold times and ensuring every patient call is quickly and effecti...