Monday, September 29, 2025
Sweepr, a leader in AI-powered journey orchestration for the telecom sector, has officially launched its platform with eir, Ireland’s top telecommunications provider. The deployment went live in July 2025 and is now supporting eir’s customers by delivering an improved digital experience across a wide range of service and support scenarios. Customers can access these enhanced capabilities directly through the eir app, ensuring a seamless and accessible support experience.
This launch marks an important milestone for both companies. For eir, it means its customers now benefit from Sweepr’s advanced digital orchestration capabilities, which deliver intelligent, contextual, and highly personalized support. For Sweepr, the deployment further expands its global footprint, strengthening its role as a trusted enabler of AI-driven customer experience solutions.
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A spokesperson at eir highlighted the impact of this collaboration, stating: “At eir, we're committed to delivering exceptional customer experiences through digital innovation. Sweepr's platform has transformed how we engage with our customers, providing them with intelligent, contextual support that anticipates their needs and resolves issues faster than ever before. The platform's telco-specific architecture enables it to intuitively understand the unique complexities of our services, from broadband and landline connectivity to TV issues, and deliver personalised, context-aware guidance. As a result, our customers now experience seamless digital care journeys that minimise frustration and boost satisfaction, while empowering our teams to focus on more complex, high-value interactions.”
Currently, eir customers can access 24/7 personalized digital support for more than 60 use cases, including broadband and landline diagnostics, WiFi troubleshooting, product FAQs, and much more. Over time, both companies plan to expand the range of supported use cases, ensuring customers receive help precisely where it matters most.
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, Founder and CEO of Sweepr, emphasized the company’s vision for the future of digital support: “Sweepr's vision has always been that most customer support will start and conclude within digital channels, with only exceptional cases requiring human intervention. We're now at an inflection point in customer experience technology with our transition to agentic AI architecture. This next-generation approach goes beyond traditional chatbots or static digital journeys – our agentic AI can reason, plan, and take autonomous actions to resolve complex customer issues end-to-end.”
By bringing together eir’s customer-first approach and Sweepr’s AI-driven orchestration platform, the collaboration delivers smarter, faster, and more proactive digital experiences. As telecom providers increasingly prioritize efficiency, personalization, and scale, this deployment demonstrates how AI can transform customer care while empowering teams to focus on higher-value interactions.
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