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Deepgram Unveils Flux: The First Conversational Speech Model
AI & Automation in Contact Centers October 03, 2025
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NTT DATA, AWS Partner on AI-Powered Contact Center Solutions
Contact Center as a Service (CCaaS) October 02, 2025
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Ozinga Partners with Spitch to Improve Customer & Employee Experience
Customer Experience October 02, 2025
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Upstream Works Enhances UX with AI, Transcriptions & Insights
Customer Experience October 02, 2025
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Aspire Teams with Meta to Unveil AI Instagram Discovery
AI & Automation in Contact Centers October 02, 2025
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Viant & Tubi Team Up to Enhance CTV Performance
Omnichannel Communication October 02, 2025
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BT & Infobip Expand AI-Powered Communication Partnership
Omnichannel Communication October 02, 2025
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ComDesign Speeds Up Contact Center Shift with Vonage APIs
Contact Center as a Service (CCaaS) October 02, 2025
AI & Automation in Contact Centers
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NICE Actimize upgraded its SURVEIL-X solution with Generative AI via Actimize Intelligence, enabling smarter detection of market abuse across employee communic
June 02, 2025
AI & Automation in Contact Centers
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FourNet Unveils IntellAIgent: Transforming AI-Driven Contact Center Operations
June 02, 2025
AI & Automation in Contact Centers
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Firstsource Partners with Sanas to Boost Customer Chats Using AI
June 02, 2025
AI & Automation in Contact Centers
Customer Experience
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Creovai Joins 8x8’s SoldBy8 Program to Transform AI Contact Centers
June 02, 2025
Customer Experience
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Talkdesk launches AI-powered Utilities Experience Cloud to modernize customer support.
June 02, 2025
Customer Experience
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RingCentral launches RingCX for Salesforce Service Cloud Voice on AppExchange.
June 02, 2025
Customer Experience
Voice & Telephony Innovations
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NLX Conversational AI Adds Voice Tech for Hands-Free Navigation
September 17, 2025
Voice & Telephony Innovations

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Virtual Agent Technology: Complete Guide to AI-Powered Customer Support
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