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How Vonage Is Making Voice AI Native in Contact Centers
How Vonage Is Making Voice AI Native in Contact Centers
The Hackett Group Launches XT™ and AIXelerator™ Gen AI Platforms
The Hackett Group Launches XT™ and AIXelerator™ Gen AI Platforms
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AI & Automation in Contact Centers

AI & Automation in Contact Centers
Cloud Contact Center Solutions

Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)

Contact Center as a Service (CCaaS)
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Workforce Management (WFM)

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The Hackett Group Launches XT™ and AIXelerator™ Gen AI Platforms
AI & Automation in Contact Centers December 23, 2025
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Crittora Launches Security Layer for Autonomous AI Agents
AI & Automation in Contact Centers December 23, 2025
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Mutare Launches Voice Traffic Score for Webex Call Security
Voice & Telephony Infrastructure December 23, 2025
latest-news
Concentrix Launches Pre-Built Conversational AI Agents for Enterprises
AI & Automation in Contact Centers December 23, 2025
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Minuscule Technologies Launches Intelligent Voice Support for Modern C...
AI & Automation in Contact Centers December 23, 2025
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Price.com Introduces Agentic AI Shopping With Built-In Savings
AI & Automation in Contact Centers December 22, 2025
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SoftwareOne Launches GenAI Multi-Agent Cost Optimization System
AI & Automation in Contact Centers December 22, 2025
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1Point1 Solutions Expands AI-Driven BPM With Netcom Purchase
Contact Center as a Service (CCaaS) December 22, 2025
AI & Automation in Contact Centers
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NICE Actimize upgraded its SURVEIL-X solution with Generative AI via Actimize Intelligence, enabling smarter detection of market abuse across employee communic
June 02, 2025
AI & Automation in Contact Centers
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FourNet Unveils IntellAIgent: Transforming AI-Driven Contact Center Operations
June 02, 2025
AI & Automation in Contact Centers
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Firstsource Partners with Sanas to Boost Customer Chats Using AI
June 02, 2025
AI & Automation in Contact Centers
Data Analytics & Reporting
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Tensor & Carahsoft Partner on Predictive AI for Gov and Industry
October 14, 2025
Data Analytics & Reporting
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Snowflake, Palantir Launch Enterprise AI & Analytics Partnership
October 16, 2025
Data Analytics & Reporting
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TechSee Unveils Connectivity Guru 3.1 for Network Visualization
October 28, 2025
Data Analytics & Reporting
Customer Experience
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Creovai Joins 8x8’s SoldBy8 Program to Transform AI Contact Centers
June 02, 2025
Customer Experience
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Talkdesk launches AI-powered Utilities Experience Cloud to modernize customer support.
June 02, 2025
Customer Experience
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RingCentral launches RingCX for Salesforce Service Cloud Voice on AppExchange.
June 02, 2025
Customer Experience
Voice & Telephony Innovations
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NLX Conversational AI Adds Voice Tech for Hands-Free Navigation
September 17, 2025
Voice & Telephony Innovations
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Global Relay Launches Compliant Voice Solution with Votacall
October 09, 2025
Voice & Telephony Innovations
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Nokia to Invest $4B in U.S. AI-Ready R&D and Manufacturing
November 25, 2025
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