“FourNet IntellAIgent represents the next generation of contact center technology,” said Richard Pennington, CEO at FourNet. “Our AI agent can do in seconds what might take a human hours or even days.”
Key Features of IntellAIgent
IntellAIgent is designed to make customer service faster, smarter, and more personal. Here are its standout features:
Smart Automation: It completes everyday tasks, makes real decisions, and improves with use.
Omnichannel Support: Works across voice, email, and messaging to meet customers where they are.
Live Analytics: Makes informed decisions during conversations in real time.
Built-in Integrations: Comes with 300+ plug-and-play integrations, including Salesforce, SAP, Zendesk, Twilio, Amazon Connect, and Genesys Cloud.
“Forget chatbots and old-school RPA,” said James Brooks, AI and Automation Practice Lead at FourNet. “IntellAIgent is smarter, more flexible, and more efficient.”
A New Benchmark: The IntellAIgent Challenge
To showcase the platform’s flexibility, FourNet also launched the IntellAIgent Challenge. This initiative invites businesses to submit complex tasks and see how well the AI agent performs.
