Monday, September 29, 2025
“FourNet IntellAIgent represents the next generation of contact center technology,” said Richard Pennington, CEO at FourNet. “Our AI agent can do in seconds what might take a human hours or even days.”
Key Features of IntellAIgent
IntellAIgent is designed to make customer service faster, smarter, and more personal. Here are its standout features:
Smart Automation: It completes everyday tasks, makes real decisions, and improves with use.
Omnichannel Support: Works across voice, email, and messaging to meet customers where they are.
Live Analytics: Makes informed decisions during conversations in real time.
Built-in Integrations: Comes with 300+ plug-and-play integrations, including Salesforce, SAP, Zendesk, Twilio, Amazon Connect, and Genesys Cloud.
“Forget chatbots and old-school RPA,” said James Brooks, AI and Automation Practice Lead at FourNet. “IntellAIgent is smarter, more flexible, and more efficient.”
To showcase the platform’s flexibility, FourNet also launched the IntellAIgent Challenge. This initiative invites businesses to submit complex tasks and see how well the AI agent performs.
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