Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Kroger expands its partnership with Google Cloud to deploy Gemini Enterprise CX, powering AI meal and shopping assistants for...
Radware uncovers ZombieAgent, a zero-click AI vulnerability targeting OpenAI agents, enabling silent data theft and persisten...
Nuvo Group partners with Greenshoe AI to deliver AI-powered SEC disclosure automation, streamlining drafting, filing, and com...
Microsoft acquires Osmos to bring agentic AI into Fabric, automating data engineering, simplifying workflows, and acceleratin...
Nvidia unveils Vera Rubin, a next-gen AI compute platform designed to support reasoning-based AI agents with major gains in t...
PanTerra launches Streams.AI for Microsoft Teams, delivering enterprise calling, AI routing, and built-in failover to keep bu...
Lenovo and NVIDIA unveil AI Cloud Gigafactory program at CES 2026, enabling cloud providers to deploy gigawatt-scale AI infra...
Qualcomm expands its decade-long partnership with Google to deliver AI-powered, software-defined vehicle platforms and next-g...
CapStone Holdings acquires Structurely to accelerate AI-driven sales automation, leveraging deep conversational data and infr...
