Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Koddi expands its AI capabilities to deliver predictive guidance, campaign intelligence alerts, and outcome-based recommendat...
GoML and EMB Global form a strategic alliance to help enterprises across India and South Asia scale Generative AI from pilots...
Jabil completes the acquisition of Hanley Energy Group to enhance AI data center power management and deliver scalable, energ...
VoAgents introduces powerful voice AI platform upgrades, enabling instant call handling, smarter automation, and scalable cus...
Crittora introduces a cryptographic trust layer for agentic AI systems, enabling secure, authorized, and verifiable execution...
Concentrix launches pre-built conversational AI agents to help businesses integrate AI faster, improve customer engagement, a...
Price.com launches Buy with AI, enabling end-to-end agentic shopping with built-in savings and seamless checkout across the o...
SoftwareOne launches a GenAI multi-agent cost optimization system to help enterprises measure, optimize, and scale AI agent c...
HCLSoftware plans to acquire Wobby to expand AI-powered, natural-language analytics and strengthen its Actian Data Intelligen...
Amazon introduces Alexa+ Greetings for Ring doorbells, adding conversational AI that manages deliveries, visitors, and doorst...
