Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Equature introduces SmartAgent, an AI voice agent that automates routine 911 and non-emergency calls while keeping human disp...
Conduent launches an AI Experience Center to showcase GenAI-powered solutions that improve operations, customer experience, a...
AOK Bayern modernizes healthcare customer service using NiCE CXone on the EU Sovereign Cloud, delivering secure, AI-powered s...
Narvar introduces NAVI, an agentic AI assistant that automates post-purchase issues like returns and refunds while protecting...
Relativity releases aiR for Case Strategy, using generative AI to extract facts, build timelines, and accelerate litigation p...
Plume Design acquires Sweepr to combine AI care orchestration with real-time network intelligence, helping ISPs reduce costs ...
Samantha AI introduces a voice-first conversational platform with speech-to-speech technology, multilingual support, and long...
Temporall introduces Tempo, a unified AI intelligence platform that links workforce AI usage with business outcomes, helping ...
Five9 expands its Google Cloud partnership with a joint Enterprise CX AI solution, combining Gemini models and AI tools to de...
Honeywell launches an AI-enabled Smart Shopping Platform with Google Cloud to personalize in-store experiences, improve produ...
