Thursday, January 15, 2026
Honeywell has introduced a new AI-powered retail solution designed to personalize and streamline the in-store shopping experience, developed in collaboration with Google Cloud and 66degrees. The solution, called the Smart Shopping Platform, uses Google’s Gemini models and the Vertex AI platform to help retailers guide customers more effectively while improving operational efficiency across physical stores.
As shoppers increasingly expect the same convenience in stores that they experience online, retailers face pressure to simplify product discovery and provide relevant recommendations in real time. However, many physical stores still rely on static signage and manual assistance, which can slow down the shopping journey. To address this gap, Honeywell’s Smart Shopping Platform creates a digital bridge between store data and physical retail environments, delivering dynamic, AI-driven support directly to shoppers and employees.
The cloud-based platform integrates with Honeywell’s Mobility Edge™ hardware and software ecosystem while using Google Cloud’s AI technologies to deliver personalized guidance, product comparisons, and intelligent substitutions. As a result, customers can find items faster, evaluate similar products more easily, and receive recommendations when certain products are unavailable, all within the store.
David Barker, president of Honeywell Productivity Solutions and Services, highlighted the everyday frustrations shoppers face, stating:
"There is nothing more frustrating than roaming through a store unable to find the last item on your grocery list or forgetting the key part needed to complete a home repair," and added that the platform eliminates these pain points while allowing retailers to adopt AI without building specialized internal teams.
From a technology perspective, the platform converts Honeywell mobile devices into intelligent shopping assistants. Jose Gomes, vice president of Retail and Consumer Packaged Goods at Google Cloud, explained:
"The Smart Shopping Platform uses Google Cloud's AI to turn Honeywell devices into intelligent companions for both shoppers and staff," emphasizing how the collaboration enhances customer journeys while helping retailers grow basket sizes and strengthen loyalty.
When shoppers use the system on Honeywell Android devices such as the CS32 Personal Shopper, they can connect their loyalty accounts and instantly receive tailored recommendations. These suggestions rely on purchase history, stated preferences, complementary product pairings, and active promotions. In addition, the platform provides step-by-step navigation inside the store, guiding customers directly to each item on their list. If an item is unavailable, the AI engine suggests comparable alternatives, delivering an experience similar to online product recommendations.
At the same time, the Smart Shopping Platform supports store associates by giving them instant access to accurate product data and personalized insights. Employees using devices like the Honeywell CT70 can quickly answer customer questions, locate products, and offer customized suggestions. This capability allows staff members to act as knowledgeable advisors rather than simply directing customers to aisles. For instance, associates can immediately identify where a relocated or specialty item is now stocked, improving response times and service quality.
Because devices such as the CT70 are already deployed across major grocery chains, big-box retailers, specialty stores, and department stores, many retailers can adopt the platform without significant infrastructure changes. Consequently, implementation becomes faster while maintaining consistent performance across store networks.
Overall, Honeywell’s collaboration with Google Cloud and 66degrees reflects a broader shift toward AI-driven in-store personalization. By combining intelligent software with purpose-built retail hardware, the Smart Shopping Platform aims to bring digital convenience into physical shopping spaces. In doing so, it enables retailers to enhance customer satisfaction, improve employee effectiveness, and compete more effectively with e-commerce experiences.
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