Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Newo.ai partners with IONOS to launch AI Receptionists for small businesses, enabling fast setup and always-on customer engag...
Samantha AI introduces a voice-first conversational platform with speech-to-speech technology, multilingual support, and long...
TekVizion expands its partnership with Cisco to manage validated BroadWorks device resources, helping service providers deplo...
Freshworks plans to acquire FireHydrant to unify IT operations and service management, delivering an AI-native ServiceOps pla...
Industry leaders join NUSO, bringing deep expertise to boost reliable, compliant, and results-focused customer experience sol...
Australian businesses can now engage customers faster and more seamlessly using native SMS support directly within the 8x8 Wo...
RingCentral is now the Chicago Cubs’ official cloud communications partner, enhancing fan engagement and employee collabora...
DataParser now supports RingCentral, enabling collection and archiving of messages and meeting data to ensure enterprise comm...
Krisp’s new Synchronous mode enables seamless real-time multilingual calls, letting both parties speak in their own languag...
New integration enables faster, hyper-personalized patient experiences while keeping things simple and efficient for agents.