Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Frontline Group and Strolid team up to bring vCons virtualized conversations and a new call intelligence standard into todayâ...
Workato’s new Genies handle quoting, onboarding, and compliance delivering real work at scale, in production, and across th...
Krisp’s new Synchronous mode enables seamless real-time multilingual calls, letting both parties speak in their own languag...
Zoom expands AI capabilities: Virtual Agent now supports Zoom Phone with concierge features, smarter scheduling, team chat su...
Salesforce’s latest acquisition aims to strengthen Agentforce and enhance Slack’s capabilities, continuing its rapid expa...
Prism uses advanced AI and smart categorization to turn data sprawl into clear insights, helping enterprises prioritize risks...
Deepgram partners with AWS to accelerate generative voice AI adoption, expanding co-selling, deeper AWS integration, and help...
Xperience 2025 unites leaders from Tiffany & Co., Virgin Atlantic, and more to share insights and strategies for success in t...
Microsoft Teams will soon block executable files and scan URLs to improve security, helping protect users from malware attack...
Telnyx partners with xeoTECH to bring advanced Voice AI and scalable communication solutions to Nordic businesses, boosting i...