Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Microsoft expands its ecosystem by adopting OpenAI’s most advanced AI model, enhancing capabilities and driving innovation ...
Asana and Amazon Q Index integration lets IT leaders embed secure, scalable generative AI into workflows, unlocking insights ...
Salesforce to acquire Waii, a platform that turns natural language into SQL queries making data access easier without needing...
New global unit accelerates cloud and AI innovation with Microsoft Cloud, boosting secure, scalable enterprise modernization ...
New AI features, growing adoption, and key customer wins strengthen 8x8’s position as a global leader in intelligent custom...
Alvaria partners with CallMiner to enhance CX by combining compliance-first contact center software with AI-powered conversat...
LivePerson expands Google Cloud partnership to embed advanced AI into its platform, boosting self-service, personalization, a...
RingCentral and NiCE extend their partnership to promote RingCentral Contact Center, built on NiCE CXone Mpower and fully int...
Five9 CEO Mike Burkland retires after 12 years, ending a transformative era. He called it a "privilege" during the Q2 2025 ea...
Pegasystems launches Pega Self-Service Agent, transforming complex workflows into interactive AI-powered experiences to redef...
