Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Aurora Mobile’s GPTBots.ai partners with Tellvoice to integrate advanced Thai voice recognition, enabling Thai businesses t...
SK Telecom will expand its AI agent Adot Biz, developed with SK AX, to 25 SK Group companies by year-end, enhancing business ...
Chinese company DeepSeek releases experimental AI model version DeepSeek-V3.2-Exp, marking a key step in advancing its AI tec...
Revvity's new AI software boosts its lead in in vivo imaging, enabling scientists to gain faster, more reproducible insights ...
POET and Sivers partner to develop light source modules for AI data centers, boosting Co-Packaged Optics with strong financia...
PubHive’s Generative AI Usage Dashboard offers life sciences teams transparency, governance, cost control, and audit-ready ...
Saison Tech and Vectara unite to deliver next-gen CX and support by combining top-tier data integration, ingestion, and enter...
Crescendo accelerates global growth, redefining AI-powered customer experience and operations with its cutting-edge, AI-nativ...
Omnisend’s biggest launch of the year adds AI tools to personalize interactions, save time with automation, and boost trust...
Decagon University launched with next-gen Decagon Voice at the first Decagon Dialogues event, aiming to upskill teams for the...