Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
QAD | Redzone partners with TCS to help mid-market manufacturers modernize operations, scale AI adoption, and drive measurabl...
Dialpad launches real-time AI in Japan, offering transcription, AI recaps, and live coaching powered by in-house models, with...
The Hackett Group launches XT™ and AIXelerator™, completing its Gen AI-assisted platform suite to accelerate business tra...
HSBC enters a multi-year partnership with Mistral AI to accelerate generative AI adoption, enhance productivity, improve cust...
HCLTech and NVIDIA open a Santa Clara innovation lab to help enterprises explore, incubate, and scale industry applications o...
DXC Technology launches a new Client Experience Centre in the Philippines to boost collaboration and strengthen customer part...
Delivers human-level performance with 5× better cost efficiency, transforming the future of AI-powered contact centers.
Customers can now engage seamlessly through voice, text, and visuals all within a single, unified conversation experience.
