Friday, January 16, 2026
Dialpad, an AI-powered business communications and agentic platform provider, has officially rolled out its full set of real-time AI capabilities in Japan, expanding access to advanced tools designed to support modern sales and customer service teams. With this launch, Japanese customers can now use Dialpad’s real-time AI features at no additional cost through April 2026, making enterprise-grade AI more accessible across the market.
The release brings several powerful capabilities to local users, including real-time Japanese speech transcription, AI-generated recaps with automatic action items, and live coaching tools that help agents and sales professionals improve conversations as they happen. All of these features run on Dialpad’s proprietary in-house AI models, which are purpose-built for business communications rather than general consumer use.
Japan presents unique challenges for speech recognition due to its complex language structure, professional honorifics, and formal business expressions. Therefore, Dialpad developed and trained its AI models using real-world business conversations to deliver high levels of accuracy, responsiveness, and data security for Japanese enterprises. This approach allows teams to capture important context while maintaining compliance and performance standards.
To accelerate adoption, Dialpad is working closely with SoftBank, leveraging the telecom giant’s strong enterprise presence to bring AI-powered communications to organizations of all sizes, including large enterprises, small and mid-sized businesses, and customer support teams across the country.
“Japan is one of our fastest-growing markets,” said Craig Walker, CEO and Co-Founder of Dialpad. “By combining SoftBank’s reach with Dialpad’s AI-native platform, we’re enabling a new era of productivity and clarity for Japanese businesses. Offering these AI capabilities free for the first three months is our way of helping every team experience the future of work, starting today.”
“We are proud to partner with Dialpad to bring next-generation AI communication tools to businesses across Japan,” said Yasuaki Miyamoto, VP, Enterprise Product at SoftBank Corp. “Dialpad’s in-house AI is a natural complement to SoftBank’s commitment to digital transformation, and together we will help Japanese organizations work smarter, faster, and more securely.”
“With Dialpad’s in-house AI, customers can reduce the time and effort required for after-call work such as visualizing conversations, generating summaries, and creating meeting notes,” said Takeshi Otsuki, Japan Country Manager, Dialpad. “Going forward, Dialpad will continue to leverage AI technology to deliver more effective and efficient business communications.”
Overall, the launch reflects Dialpad’s commitment to expanding localized AI innovation while supporting productivity, collaboration, and customer experience across Japan’s fast-evolving digital workplace.
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Source – businesswire
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