Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Achmea selects eGain AI Knowledge Hub and AI Agent to modernize knowledge management, accelerate self-service, and support it...
PolyAI raises $86M in Series D funding, surpassing $200M total raised, to scale its agentic enterprise AI platform powering c...
Cerence AI launches dealer and ownership AI agents to enhance automotive engagement, improving customer experiences across de...
CIS, Astrix, and Cequence announce a partnership to create cybersecurity guidance for AI and MCP environments, helping organi...
Businesses can now manage every customer interaction in real time with Cresta’s AI Supervisor, enhancing oversight and perf...
The partnership enables a smarter, connected driving experience, allowing hands-free parking search, recommendations, and boo...
SysAid enhances its AI Agent Builder with full agentic coding, letting AI autonomously create, validate, and deploy enterpris...
As more customers deploy agentic AI, Salesforce offers Agent Analytics, Optimization, and Health tools to monitor, manage, an...
UJET’s acquisition strengthens its AI and CX platform, adding tools for conversational AI, predictive analytics, and advanc...
The AI Messaging Agent enables two-way SMS engagement to qualify leads, boost sales, and grow revenue through smarter custome...
