Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
SwitchBot introduces AI Hub, an edge-based smart home system supporting OpenClaw, combining vision AI, local NVR, and convers...
Cabinetworks Group adopts eGain AI Knowledge Hub and AI Agent to modernize contact center operations, unify knowledge, and en...
ai.com introduces private, autonomous AI agents that can perform tasks, automate workflows, and self-improve—bringing every...
Skywork launches a Windows-native Desktop AI agent that integrates local file intelligence, privacy-first design, and multi-s...
Bright Pattern partners with Xceed to deliver AI-powered, cloud-based omnichannel contact center solutions that enhance autom...
Pecan introduces its Predictive AI Agent, enabling business teams to generate reliable predictions directly from raw data—w...
Rocket Software introduces EVA, an enterprise virtual assistant that uses conversational AI to simplify diagnostics and deliv...
Raymond James introduces Rai, a proprietary AI operations agent designed to deliver intelligent, secure, and personalized ope...
eGain launches its AI Agent for Cisco Webex Contact Center, delivering trusted, real-time guidance that helps agents resolve ...
Omilia and Atento form a strategic alliance to scale agentic AI-powered virtual agents, delivering smarter, autonomous, and c...
