Sunday, October 26, 2025
Synthflow AI, a leading enterprise voice AI platform, has officially launched its new WhatsApp Business Calls integration, marking a significant step forward in customer communication automation. With this latest release, enterprises can now deliver the same level of speed, consistency, and automation they rely on in traditional phone systems directly through WhatsApp, the world’s most popular messaging application.
Previously, managing WhatsApp voice calls at scale posed major challenges for businesses. Customers increasingly demand instant responses, yet many organizations struggle with limitations around staffing, operational hours, and fragmented communication channels. Synthflow AI addresses this issue by extending its intelligent voice agents to WhatsApp, ensuring that every customer call receives immediate attention around the clock.
Through this integration, enterprises can now offer 24/7 customer support backed by reliability, security, and AI-driven intelligence. These voice agents can handle tasks such as booking appointments, answering FAQs, tracking orders, sending follow-ups, resolving issues, and escalating cases when human intervention is necessary.
“Enterprises don’t just need another channel they need continuity across every customer touchpoint,” said Hakob Astabatsyan, CEO and co-founder of Synthflow. “By bringing our voice AI agents to WhatsApp, we’re giving businesses a unified way to deliver consistent, secure, and personalized service on the platform their customers already use every day.”
The integration allows companies to manage both phone and WhatsApp conversations through a single workflow, maintaining unified memory and compliance. Synthflow’s technology is fully SOC 2, HIPAA, and GDPR compliant, ensuring enterprise-grade security and data privacy. Furthermore, it connects seamlessly with over 200 CRMs, CCaaS platforms, and calendar tools, enabling complete end-to-end automation. With a no-code setup, businesses can deploy this integration and go live within weeks instead of months, significantly accelerating time-to-value.
Hakob further added, “Over 1 billion businesses use WhatsApp Business and 68% of consumers say WhatsApp is the easiest way to contact a business. There’s a clear trend here WhatsApp helps businesses foster a connection with their audience and by integrating AI agents, companies can deliver 24/7 customer service, serving customers in 30+ languages with natural, human-like conversations.”
With this innovative release, Synthflow AI transforms WhatsApp voice calls into a powerful and scalable customer service channel. By blending automation, personalization, and enterprise security, the company is redefining how brands engage customers through conversational AI making customer communication more seamless, responsive, and intelligent than ever before.
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