Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
CloudBolt signs a multi-year strategic collaboration agreement with AWS to enhance cloud optimization, governance, and effici...
Grid Dynamics signs a multi-year strategic agreement with AWS to enhance data foundations and accelerate enterprise generativ...
Amazon Business unveils AI tools and partnerships to help buyers save time, cut costs, manage accounts easily, and tackle sup...
Digitide attains AWS Advanced Tier Partner and Reseller status, showcasing technical excellence and boosting global cloud and...
Treasure Data earns AWS Generative AI Competency, recognized for advancing tools and services that help enterprises implement...
Conversational AI will help lenders boost loan volumes by 30% and cut approval times by up to 50%, enhancing efficiency in th...
