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Tag: Ai Automation

How Vonage Is Making Voice AI Native in Contact Centers
How Vonage Is Making Voice AI Native in Contact Centers

Vonage is making voice AI native in contact centers. Here is what it means for CX leaders, agents, and the future of enterpri...

Gomboc AI & Carahsoft Partner to Boost Public Sector Cloud Efficiency
Gomboc AI & Carahsoft Partner to Boost Public Sector Cloud Efficiency

Gomboc AI’s new deterministic platform helps government teams deploy cloud updates faster, safer, and with built-in complia...

Zendesk Expands Microsoft Integration for Secure AI Services
Zendesk Expands Microsoft Integration for Secure AI Services

Zendesk’s AI-driven support now integrates with Microsoft 365, boosting efficiency, security, and control for IT, HR, and F...

Dynatrace & Microsoft Partner to Scale Enterprise AI
Dynatrace & Microsoft Partner to Scale Enterprise AI

The new integration empowers customers to automate most cloud operations tasks, improving efficiency and simplifying day-to-d...

SelfDrive Mobility Unveils ‘SIA’, Region’s 1st AI Car Booking
SelfDrive Mobility Unveils ‘SIA’, Region’s 1st AI Car Booking

SelfDrive’s SIA is the region’s first conversational AI for car rentals, offering 40+ languages and a human-like, intelli...

Morrisons Partners with TCS to Transform Customer Experience

November 04, 2025
Morrisons Partners with TCS to Transform Customer Experience

Morrisons partners with TCS in a five-year deal to boost digital innovation, build an automation factory, and enhance data-dr...

Konecta & CrewAI Partner to Revolutionize Operations via Agentic AI
Konecta & CrewAI Partner to Revolutionize Operations via Agentic AI

Konecta and CrewAI join forces to blend human expertise with AI, transforming CX and operations for smarter, more efficient c...

Forethought Launches Browser Agents: AI That Acts Anywhere
Forethought Launches Browser Agents: AI That Acts Anywhere

The company expands Headless and Custom Insights, driving the shift from conversational AI to agentic AI for smarter enterpri...

Freight Tech Adds AI Invoice Checks to Fleet Rocket, Fr8app
Freight Tech Adds AI Invoice Checks to Fleet Rocket, Fr8app

New AI automation streamlines freight billing, cuts manual errors, and boosts compliance for carriers and shippers across Nor...

Infosys Launches Customer Experience Suite for Salesforce

October 10, 2025
Infosys Launches Customer Experience Suite for Salesforce

Infosys Topaz™ and Salesforce Gen AI help enterprises drive agentic transformation and scale digital workforce with intelli...