Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Infobip announces new executive appointments effective 2026 to accelerate AI adoption, boost revenue strategy, and strengthen...
Equature introduces SmartAgent, an AI voice agent that automates routine 911 and non-emergency calls while keeping human disp...
Jabil completes the acquisition of Hanley Energy Group to enhance AI data center power management and deliver scalable, energ...
SoftwareOne launches a GenAI multi-agent cost optimization system to help enterprises measure, optimize, and scale AI agent c...
CIS, Astrix, and Cequence announce a partnership to create cybersecurity guidance for AI and MCP environments, helping organi...
TCS will use its expertise to build a future-ready enterprise for Lion, using AI to boost innovation, security, user experien...
Choosing built-in AI over bolt-on is key for CX success, impacting team efficiency, customer experience, and business growth ...
