Saturday, March 28, 2026
×

Download the contact center technology Insights Media Kit

Access audience insights, traffic stats, and partnership opportunities in one comprehensive media kit

Tag: Artificial Intelligence

Invisible Technologies to Acquire WeCP to Enhance AI Expert Validation
Invisible Technologies to Acquire WeCP to Enhance AI Expert Validation

Invisible Technologies plans to acquire WeCP to strengthen expert validation and enhance high-precision AI workflows across e...

Zendesk Expands AI Resolution Platform with Forethought Acquisition
Zendesk Expands AI Resolution Platform with Forethought Acquisition

Zendesk plans to acquire Forethought to enhance its AI Resolution Platform with self-improving AI agents, accelerating automa...

Zendesk Earns Forrester Recognition as AI-First Service Strategy Accelerates
Zendesk Earns Forrester Recognition as AI-First Service Strategy Accelerates

Zendesk earns Strong Performer recognition in The Forrester Wave™ 2026, highlighting its AI-first strategy and Resolution P...

Salesforce Introduces Agentforce Contact Center for Unified AI Support
Salesforce Introduces Agentforce Contact Center for Unified AI Support

Salesforce introduces Agentforce Contact Center, a unified platform combining AI agents, voice, digital channels, and CRM dat...

Mimecast Launches API Email Security with Full Threat Detection
Mimecast Launches API Email Security with Full Threat Detection

Mimecast launches an API-based email security platform delivering full threat detection, AI-powered phishing protection, and ...

TCS Opens Gemini Experience Center in the US for AI Manufacturing
TCS Opens Gemini Experience Center in the US for AI Manufacturing

TCS launches a Gemini Experience Center in the US with Google Cloud to accelerate AI-powered manufacturing using Physical AI,...

CallMiner Introduces Advanced AI Capabilities to Boost CX Automation

March 10, 2026
CallMiner Introduces Advanced AI Capabilities to Boost CX Automation

CallMiner unveils advanced AI capabilities including classifiers, sentiment analysis, and customizable summaries to help ente...

Aiva Health Partners with ServiceNow to Deliver Voice AI at the Bedside
Aiva Health Partners with ServiceNow to Deliver Voice AI at the Bedside

Aiva Health partners with ServiceNow to deliver voice-driven AI at the bedside, helping clinicians create service requests in...

OpenAI Plans to Acquire AI Security Startup Promptfoo
OpenAI Plans to Acquire AI Security Startup Promptfoo

OpenAI plans to acquire AI security startup Promptfoo to strengthen evaluation, security, and compliance capabilities for ent...

Maxon and Tencent Cloud Partner to Advance 3D Creativity with Artist-First Generative AI
Maxon and Tencent Cloud Partner to Advance 3D Creativity with Artist-First Generative AI

Maxon partners with Tencent Cloud to integrate generative AI into Cinema 4D, enabling creators to enhance 3D workflows with a...