Saturday, October 25, 2025
PatientSync, a leading patient engagement and healthcare contact center platform, has chosen Telnyx, a full-stack conversational AI platform, to power its intelligent call flows and mission-critical healthcare Voice AI agents. This collaboration aims to enhance patient experiences by making healthcare communications faster, smarter, and available 24/7.
Healthcare providers rely on PatientSync to manage millions of patient interactions annually, ranging from appointment scheduling, reminders, and billing to triage and follow-up care. To meet the growing demand for real-time engagement, PatientSync integrated Telnyx’s programmable voice infrastructure and AI orchestration stack, enabling automation of high-volume patient calls while reducing staff workload.
Built on Telnyx’s private global network and GPU-accelerated edge, the platform offers ultra-low-latency conversations and complete end-to-end control that traditional public-cloud CPaaS providers cannot match. Through Telnyx’s API-first architecture, PatientSync can rapidly design, deploy, and optimize intelligent call flows and Voice AI agents, ensuring patients receive responsive and natural interactions at all times.
“Our customers need reliable, intelligent communication tools that integrate seamlessly with clinical workflows,” said Clint Holliday, CTO at PatientSync. “Telnyx gives us the flexibility and performance to build AI-powered call flows that feel natural, responsive, and always available, exactly what modern healthcare environments demand.”
By leveraging Telnyx Voice AI technology, PatientSync is extending its platform capabilities to deliver personalized, compliant, and scalable voice experiences. Hospitals, clinics, and health systems can now securely automate inbound and outbound calls, alleviating call center bottlenecks, improving response times, and ensuring a consistent patient experience across every touchpoint.
“We’re excited that PatientSync chose Telnyx to power their next generation of voice-driven patient engagement,” said Ian Reither, COO at Telnyx. “Healthcare organizations need infrastructure they can trust for mission-critical conversations. Our private backbone and embedded AI orchestration allow innovators like PatientSync to deliver real-time, human-like voice AI at a fraction of the cost, without compromising on reliability, compliance, or quality.”
With a licensed carrier footprint in over 40 countries, 24/7 live engineering support, and more than a decade of programmable voice expertise, Telnyx continues to be the platform of choice for enterprises integrating low-latency Voice AI into mission-critical operations—from hospitals and insurers to banks and global logistics providers.
This partnership positions PatientSync to transform patient engagement, combining the power of AI with secure, scalable voice solutions to deliver next-level healthcare communication.
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