Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Snowflake and Anthropic sign a $200M partnership to bring Claude-powered agentic AI and secure enterprise intelligence to glo...
AutoAlert launches Enterprise, a unified CRM and data mining platform designed to eliminate data silos and connect all dealer...
Flagship Snowflake and Palantir client Eaton uses their integration to boost business outcomes and improve enterprise-wide go...
