Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
Levi Strauss & Co. teams up with Microsoft to build an agentic AI platform to enhance operations and improve retail and digit...
Zendesk’s AI-driven support now integrates with Microsoft 365, boosting efficiency, security, and control for IT, HR, and F...
DevRev’s new integration with Microsoft Fabric unifies enterprise data from OneLake with customer and product data for AI-d...
Aalo Atomics leverages Microsoft’s Generative AI and AI agents to streamline regulatory and operational workflows in next-g...
