Agent Assist Tools
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AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
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Integrations & Ecosystem Tools
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Self-Service Technologies
Sustainability & Green IT in Contact Centers
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Voice & Telephony Innovations
Workforce Management (WFM)
Talkdesk introduces CXA-powered Commerce Orchestration and a new Consumer Goods Experience Cloud to transform retail and B2B ...
Crescendo Equity Partners invests in Mindwareworks, an AI contact center firm, to boost R&D, expand globally, and pursue merg...
CallMiner advances its agentic AI, unifying analytics and automation to boost CX by turning customer insights into intelligen...
