Crescendo Backs Mindwareworks to Build AI Contact Center

Crescendo Equity Partners, a leading domestic private equity firm, is investing in Mindwareworks, a fast-growing AI-powered contact center platform provider. This funding will accelerate the company’s efforts in research and development, global market expansion, and potential mergers and acquisitions.

Although financial details such as Mindwareworks’ valuation and the size of Crescendo’s equity stake remain undisclosed, the investment reflects strong confidence in the company’s technology and market potential.

Established in 2010, Mindwareworks builds SOE (service orchestration engine) technology that is essential for enabling AI-based contact centers and Generative AI-driven chatbot systems. These AI Contact Centers (AICC) use automation to handle customer inquiries more efficiently, reducing the demand on human agents while improving the overall customer experience.

Its standout capability lies in “AI agent orchestration”, which interprets user intent, understands context, and communicates seamlessly across multiple channels. Impressively, more than 50% of user issues are resolved without human intervention, and the platform has delivered a success response rate above 90%, proving its effectiveness in real business environments.

Mindwareworks’ flagship solution, CogInsight, allows enterprises to easily adopt and manage NLP engines, large language models (LLMs), and conversational AI services. Meanwhile, CogXi, its newly introduced product, automates business workflows using advanced Generative AI agents.

The company plans to channel this new investment into further developing its SOE platform while aggressively targeting international expansion. With proven deployments across well-established corporations and public sector organizations in Korea, Mindwareworks is now aiming to grow into key markets such as the Asia-Pacific, North America, and Europe.

Founded in 2012, Crescendo Equity Partners has strong backing from influential investors, including PayPal and Palantir co-founder Peter Thiel, reinforcing its reputation for supporting high-growth tech innovators.

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