Sunday, November 09, 2025
Authenticx, a major leader in healthcare conversation intelligence, has officially launched its agent assistance solution on Salesforce AppExchange, the renowned enterprise marketplace for partner apps and experts. This integration enables healthcare contact centers to deliver more accurate and efficient patient support with real-time conversation insights, AI-generated summaries of previous interactions, and intelligent prompts all embedded directly inside Salesforce. The solution is specifically developed to understand the unique and complex nature of healthcare conversations.
Because Authenticx’s AI models are purpose-built for the healthcare industry and trained on clinical language, healthcare organizations can expect highly reliable and precise outputs that strengthen both compliance and patient care.
Once integrated into the Salesforce agent dashboard, contact center representatives gain immediate access to historical context, in-call guidance, and intelligent recommendations to create better patient interactions and streamline call handling. At the same time, leaders benefit from improved visibility into individual and team performance trends, making feedback more targeted and actionable. This rollout further reflects Authenticx’s commitment to providing industry-specific AI that assesses agent interactions against well-defined standards.
Authenticx is now officially accessible on Salesforce AppExchange.
Eric Prugh, Chief Product Officer at Authenticx, emphasized the significance of this launch, stating:
“Agents are expected to deliver exceptional support in increasingly complex conversations, especially in healthcare. With Authenticx now available in Salesforce, we’re eliminating barriers to information access and enabling real-time, compliant, and efficient support that truly improves the patient experience.”
Healthcare teams using Authenticx gain stronger, context-aware insights that help ensure quality care during every patient interaction. The platform delivers:
Real-time, policy-aligned guidance for consistent and accurate responses
Automated summaries and insights that enhance productivity and reduce documentation burden
An on-demand AI assistant that supports agents throughout the conversation in a compliant way
Salesforce AppExchange continues to serve as a powerful growth engine for technology providers. Since its debut in 2005, the marketplace has expanded to more than 9,000 apps and experts, with over 14 million customer installs, connecting diverse organizations with scalable, ready-to-deploy digital solutions.
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