Tuesday, October 21, 2025
Pindrop, a global leader in voice authentication, fraud and deepfake detection, today announced a strategic partnership with Webex by Cisco, a leading provider of collaboration technologies powering customer and employee experiences, to bring Pindrop’s enterprise-grade solutions to the Webex Suite and Webex Contact Center.
Through this partnership, Cisco customers will gain access to Pindrop’s full suite of enterprise-grade solutions, including passive voice biometric authentication, advanced fraud detection, consortium-driven fraud intelligence, and Pindrop® Pulse for Meetings, its newest product for real-time deepfake detection. Together, these capabilities extend across customer contact centers and internal collaboration tools, empowering enterprises to protect their customers, employees, and reputations from the rapidly evolving threats of AI-powered fraud and synthetic media.
“Voice and video are the foundation of how enterprises engage customers, employees, and partners. By bringing our newest innovation, Pulse for Meetings, together with proven authentication and fraud detection into the Webex ecosystem, we are giving organizations enterprise-grade protection across every interaction,” said Dr. Vijay Balasubramaniyan, Chief Executive Officer, Pindrop. “This partnership with Cisco represents the next chapter in securing digital collaboration and helping enterprises stay ahead of rapidly evolving AI-driven threats.”
Within the Webex Contact Center, the Pindrop solutions’ integration enables passive biometric authentication to verify trusted customers, while its advanced fraud detection and device intelligence defend against account takeovers and synthetic identities. In Webex Meetings, Pindrop® Pulse for Meetings introduces real-time, multi-modal deepfake detection. By analyzing audio, video, and location data simultaneously, Pulse for Meetings verifies the Real Human, Right Human, and Right Location to help enterprises secure their most critical meetings with confidence.
“Trust is the foundation of collaboration, and enterprises depend on Webex’s secure and reliable platform to operate with confidence in today’s digital economy,” said Amit Barave, VP of Product Management for Webex Suite & AI at Cisco. “By integrating Pindrop’s AI-driven fraud and deepfake detection across the Webex Suite, we are helping customers protect their most sensitive conversations across meetings and calls while driving productivity at scale.”
Webex is one of the world’s most widely used collaboration platforms. By combining Cisco’s trusted global infrastructure with Pindrop’s expertise in voice authentication, fraud detection, and synthetic media detection, this partnership sets a new paradigm securing both external customer interactions and internal business collaboration.
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