CallMiner, a global leader in AI-powered conversation intelligence and customer experience automation, has introduced exciting new updates to its agentic AI framework. These updates connect analytics and automation workflows across the entire platform, reshaping how businesses manage customer engagement. The new capabilities make it easier for organizations to extract insights from customer conversations, act on them autonomously, and continuously improve automation-driven outcomes.
According to CallMiner’s 2025 CX Landscape Report, 96% of CX and contact center executives now view AI technologies including generative and agentic AI as core strategies, marking a sharp increase from 87% in 2024. Similarly, 96% of respondents believe AI will help unlock their employees’ full potential, up from 90% the previous year. With these insights in mind, CallMiner continues to empower enterprises through advanced agentic AI that enhances accuracy while minimizing manual intervention.
"At CallMiner, we believe that every interaction can be fuel for smarter decisions, deeper customer relationships, and measurable business growth," said Bruce McMahon, Chief Product Officer at CallMiner. "By seamlessly linking powerful analytics with intelligent automation through our advanced agentic AI framework, we’re empowering organizations to uncover opportunities, take rapid and relevant action, and continually optimize outcomes – all while enabling employees to focus on higher-value, customer-impacting work."
The latest enhancements include several breakthrough features:
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Smarter Automated AI Insights: Building on its powerful discovery tools, CallMiner now helps organizations automatically identify contact reasons, outcomes, and behaviors from their own data with impressive accuracy. This innovation refines the quality of insights and enhances the way automated workflows are built from AI-driven classifications.
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Interconnected Analytics and Automation: Through advanced agentic AI, users can now automatically generate virtual AI agents whether voice or chat in just minutes. This allows teams to immediately act on discovered automation opportunities, continuously track performance, and adjust virtual agents for optimal results.
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Enhanced Customer Engagement: Using CallMiner Outreach, businesses can automatically initiate personalized engagement efforts based on AI-discovered triggers. This level of intelligent automation ensures faster, more relevant customer interactions while maintaining human oversight when needed.
Another standout addition is LiveTranslate, CallMiner’s AI-powered real-time translation feature. Fully integrated into the platform, it enables natural, multilingual conversations between agents and customers, effectively breaking communication barriers and enriching customer experience.
McMahon added: "Our latest advancements, including LiveTranslate capabilities, equip organizations to meet the demands of today, while anticipating and shaping the future of exceptional CX. Through our agentic AI platform, CallMiner is making it easier to instantly and automatically engage any customer, in any language, through human or virtual agents – creating faster, smarter, and more impactful outcomes that drive lasting loyalty and growth."
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