Ooredoo & Infobip Launch AI-Powered CX Revolution in Kuwait

Ooredoo Kuwait, a telecommunications and ICT service provider, has partnered with Infobip, a global provider in cloud communications, to bring the Conversational Experience Orchestration Platform (CXOP) powered by Agentic AI to the Kuwaiti market. This strategic collaboration enables businesses to deliver customer engagement while positioning Ooredoo Kuwait as a technology provider driving digital transformation.

The partnership is part of a broader Ooredoo Group initiative that began with the successful launch of Infobip’s AI Hub in Qatar. Now, building on that momentum, Ooredoo Kuwait is leveraging its deep customer relationships and strong enterprise sales network to offer a full suite of Software-as-a-Service (SaaS) and Communications Platform-as-a-Service (CPaaS) solutions. These include chat, email, messaging, and automation services.

The partnership allows companies to move beyond traditional telecom services and adopt intelligent communication solutions that enhance customer satisfaction and streamline operations. A one-stop shop for digital transformation, backed by a global CPaaS provider and supported locally by Ooredoo. At the center of this partnership is Infobip’s CXOP infused with Agentic AI. This solution enables businesses to orchestrate intelligent, autonomous conversations across digital channels with seamless handover to human agents when needed.  

"We’re proud to collaborate with Infobip to bring CXOP and Agentic AI to enterprises in Kuwait. This partnership reflects our commitment to becoming a full-fledged technology provider, helping our customers evolve and succeed in the age of conversational AI."

Sulaiman AlHumoud, Director B2B Marketing at Ooredoo Kuwait

"Together with Ooredoo Kuwait, we’re enabling businesses to access powerful digital communication tools that were previously out of reach. By combining Ooredoo’s local strength with our global CPaaS and AI capabilities, we’re delivering real, scalable digital transformation for enterprises in the region."

Zeid Shubailat, Director at Infobip MENA

This launch marks a significant milestone in Ooredoo Kuwait’s digital evolution, aligning with the company’s broader vision to redefine customer experience through AI-driven communication solutions.

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