Agent Assist Tools
Agent Productivity
AI & Automation in Contact Centers
Cloud Contact Center Solutions
Contact Center as a Service (CCaaS)
Conversational Intelligence
Customer Experience
Data Analytics & Reporting
Integrations & Ecosystem Tools
Omnichannel Communication
Remote/Hybrid Agent Enablement
Security & Compliance
Self-Service Technologies
Sustainability & Green IT in Contact Centers
Voice & Telephony Infrastructure
Voice & Telephony Innovations
Workforce Management (WFM)
NVIDIA and Palantir partner to integrate GPU power with advanced data platforms, creating an end-to-end AI ecosystem for ente...
Movate partners with Lyzr.ai to accelerate enterprise AI adoption, unifying IT and CX operations, cutting time-to-value, and ...
ServiceNow and NTT DATA expand partnership to deliver AI-powered automation, boost global efficiency, and co-create innovativ...
Salesforce’s Atlas Reasoning Engine uses Gemini models for hybrid reasoning, blending AI creativity with reliable business ...
Genesys invests in Scaled Cognition to boost large action model innovation, enhancing CX workflows with greater reliability, ...
SARAHAI Platform, now available via Carahsoft, delivers patented predictive AI to government agencies, research institutions,...
